User Stories
Project: Ticket Masala
System: AI-Augmented Workflow Engine
Persona: The Customer
| ID |
As a... |
I want to... |
So that... |
| US-101 |
Customer |
Submit a ticket via the Portal |
I can report an issue without calling support. |
| US-102 |
Customer |
View a live progress bar |
I have realistic expectations of resolution time. |
| US-103 |
Customer |
Receive "PII-Detected" warnings |
I am alerted if I accidentally share sensitive data. |
Persona: The Support Agent
| ID |
As an... |
I want to... |
So that... |
| US-201 |
Agent |
See an AI-generated summary |
I don't have to read 50 legacy email chains. |
| US-202 |
Agent |
Access "Twitter-Style" snippets |
I can find solutions in seconds using #hashtags. |
| US-203 |
Agent |
See my current workload rank |
I can focus on the most critical tasks first. |
Persona: The Team Manager
| ID |
As a... |
I want to... |
So that... |
| US-301 |
Manager |
Batch-assign the morning backlog |
I can distribute work in minutes, not hours. |
| US-302 |
Manager |
See "Why" AI made a suggestion |
I can trust the automation and override if needed. |
| US-303 |
Manager |
Enforce a monthly AI budget |
We don't get surprise bills from cloud providers. |
Persona: The System Admin
| ID |
As an... |
I want to... |
So that... |
| US-401 |
Admin |
Edit masala_domains.yaml |
I can change the business logic without a code deploy. |
| US-402 |
Admin |
Rotate API Keys for Gatekeeper |
The system remains secure against unauthorized ingestion. |
[!TIP]
Use these stories to drive the Verification Plan and Testing Blueprint.