Sprint Planning - Ticket Masala¶

Sprintduur: 2 weken Projecteinddatum: 21 december 2025 Huidige Sprint: Sprint 6 (8 dec - 21 dec) Laatst bijgewerkt: 9 december 2025

1. Team en Rolverdeling¶

Lid	Achtergrond	Ervaring
Juan	Brussel Fiscaliteit	AI/Data Science/BI in Python, SQL. Basis webdev
Maarten	Fullstack webontwikkelaar	C# backend, TypeScript frontend, SQL
Charlotte	Risk Specialist	Projectmanagement. Basis webdev, Javascript, SQL
Wito	Policy Officer	Java, .NET, PHP, Node.js met RDBMS

Team	Leden	Focus
Backend	Maarten, Wito	API, logica, authenticatie, database
Frontend	Charlotte	Interface, flows, dashboards
AI/ML	Juan	GERDA (Grouping, Estimating, Ranking, Dispatching, Anticipation)

Na de initiële deadline van 21 december verschuift de focus naar systeem-robuustheid, multi-domain schaalbaarheid en devops automatisering.

Prioriteit	Onderdeel	Status	Eigenaar	Opmerkingen
Hoog	Configuration Versioning	Afgerond	Juan	Onveranderlijke config snapshots
Hoog	Ingestion Gatekeeper	Afgerond	Juan	Schaalbare webhook-ingestie API
Middel	UI Branding & Domains	Afgerond	Juan	Dynamische thema's per domein
Middel	CI/CD Automatisering	Afgerond	Juan	Docker builds & GitHub Actions
Middel	Admin Panel	Afgerond	Juan	Beheer van rollen, data & config

Focus: Core infrastructure and basic ticket lifecycle.

Oplevering: Functioneel systeem met basis CRUD voor Projecten en Tickets.
Taken:
- Initial project setup (.NET 8 MVC)
- Database schema design & SQLite initialization
- Unified Entity Model (UEM) terminology mapping
- Basic Ticket & Project creation flows
- Sidebar layout and navigation structure

Focus: Security, RBAC and user lifecycle.

Oplevering: Beveiligd platform met rol-gebaseerde toegang.
Taken:
- Identity integration (Admin, Employee, Customer roles)
- User management dashboard for Admins
- Customer management and isolation foundations
- Access control decorators on controllers
- Password reset and account lock-out logic

Focus: API foundations and early cloud presence.

Oplevering: Publieke API en geautomatiseerde deployment pipeline.
Taken:
- REST API endpoints for Ticket integration
- Swagger/OpenAPI documentation (Swashbuckle)
- Initial Fly.io deployment config
- YAML-based Domain Configuration loader (v1)
- Structured Logging (Serilog) and Correlation IDs

Focus: Search, AI classification and prioritization.

Oplevering: Zoekfunctionaliteit en eerste GERDA AI componenten.
Taken:
- Full-Text Search (SQLite FTS5) integration
- ML.NET integration for automatic ticket classification
- GERDA Priority scoring (WSJF implementation)
- Advanced filtering UI (Status, Priority, Assignee)
- Model Persistence service (Save/Load ML models)

Focus: Collaboration and business monitoring.

Oplevering: Volledige operationele suite met audits en dashboards.
Taken:
- Ticket Comments & Internal Notes
- Batch Operations (Bulk Assignments & Closures)
- Manager Dashboard (Stats widgets & Trends)
- Centralized Audit Trail (History tracking)
- Multi-language UI support (i18n)

Focus: Klantenportaal en finale deadline.

Oplevering: Het systeem is succesvol gedemonstreerd met functionele klantenportalen en GERDA AI routing.
Taken:
- Klantenportaal: Data isolatie & Invoer
- Workflow status configuratie (Expression Trees)
- GERDA Metrics & Performance Dashboards
- Demo scenarios & Presentation prep

Doel: Schaalbaarheid, Branding en Ecosysteem.

ID	Omschrijving	Punten	Status
S7-1	Config Versioning (SHA256 & DB Snapshots)	5
S7-2	Scalable Ingestion (Gatekeeper API + Scriban)	8
S7-3	Multi-Domain UI (Labels, Icons, CSS Themes)	5
S7-4	DevOps: Chiseled Docker Images & GHA	3
S7-5	Admin Readiness (Access, Roles, Data flows)	3
S7-6	Monitoring: Prometheus & Grafana stack	5	🚧

Format: <type>(<scope>): <omschrijving>

Types: - feat: Nieuwe functionaliteit - fix: Bugfix - docs: Documentatie - refactor: Code verbetering - chore: Onderhoud